Frequently Asked Questions

What is your Over-Run and Under-Run Policy?

For runs of 5,000 to 10,000, bag tolerance is 20%.

For runs of 10,000 to 25,000, bag tolerance is 15%.

For runs of 25,ooo and greater, bag tolerance is 10%

How Will My Items Be Shipped?

This one depends on quantity, but we will choose the most economical form of shipping for your order. If your custom order is for 25,000 or more, they will ship prepaid with the carrier of our choosing.

Can I Use My Own Shipping Company or Carrier?

Absolutely!

Can I Ship to an Address Other Than my Billing Address?

Sure thing! Just let us know what the shipping address is and we’ll be happy to send your bags wherever you’d like.

Do You Ship Outside the United States?

Of course! We are happy to send your bags wherever you want.

How Do I Return an Item or Shipment?
Please call us within 24 hours of receipt of your items to obtain a return authorization, at which time further instructions will be given.
How Do I Cancel an Order?
Please call the office immediately at 203.639.7070 and speak to a representative. We’ll be happy to assist you with your cancellation. Stock orders cannot be canceled once shipped. Custom orders cannot be canceled once in production, without additional fees.
What Are My Payment Options
At this time, we do not accept any credit cards. We work with credit terms or partial check down and the final check payment upon completion of orders. In these circumstances, once full payment is received, your order will be shipped.
How Long Will it Take to Receive My Order?

Lead time is a dependent on the time of year, as business does pick up in the later half of the year and we will require additional time to process your orders.

For stock products, from January-August: you can expect your items to ship within 48 hours. From September-December, you can expect your items to ship within 72 hours.

For custom products, from January-August, you can expect your items to ship within 4-6 weeks, upon final approvals. From September-December, you can expect your items to ship within 8-10 weeks, upon final approvals.